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AI & conversation insights
01 / 12
AI Voice Agents
A helpful first response, with useful context for your team.
Connect an AI agent to your phone system to answer incoming calls and interact with customers. It can ask follow-up questions and collect the information your team needs to understand an enquiry.
Welcome callers and respond to their questions.
Collect names, contact details, requirements, and reasons for calling.
Give your team customer context for the next conversation.
Example workflow
A caller enquires about a business phone system. The agent asks about their team size and captures their requirements for a sales follow-up.
Keep the conversation available after the call ends.
Turn spoken customer conversations into readable transcripts. Your team can revisit what was discussed, check important details, and prepare for follow-up without relying only on memory.
Review the questions asked and the answers given.
Refer back to customer requirements and agreed next steps.
Use transcripts alongside quality assessments and customer feedback.
Example workflow
Before calling a customer back, an agent reviews the earlier transcript to understand the enquiry and avoid asking the same questions again.
03 / 12
Call Quality & Tags
Understand the outcome, then organize the next step.
Use AI call-quality analysis to identify good and bad calls and guide your team's reviews. Add tags that describe the topic, outcome, or follow-up needed, so conversations are easier to organize.
Review quality assessments alongside the actual transcript.
Label calls by enquiry type, outcome, or customer need.
Identify conversations to discuss during coaching and service reviews.
Example workflow
Tag a conversation as a sales enquiry and follow-up required, then review its call-quality assessment before assigning the next action.
04 / 12
In-Call Ratings
Let customers tell you how the conversation felt.
Collect a customer rating during the call. Bring that feedback into your review alongside transcripts, tags, and quality assessments to understand the experience from the customer's perspective.
Ask customers to rate their call experience.
Compare customer feedback with the call-quality review.
Use lower-rated conversations to identify opportunities for improvement.
Example workflow
At the end of a conversation, a customer gives a rating. The team reviews that feedback together with the transcript to understand what worked well.
Business operations
05 / 12
Automated Billing
Bring subscriptions and call charges into one billing process.
Manage invoice generation, subscriptions, payment webhooks, and granular call billing within the platform. Keep the commercial side of your communications service connected to usage.
Generate invoices for your services.
Manage subscriptions and call-related charges.
Use payment webhook updates as part of your payment workflow.
Example workflow
Review a customer's subscription and usage charges together when preparing their billing statement.
06 / 12
Multi-Tenant Ready
Manage multiple customers while keeping their workspaces separate.
Support reseller and agency operations with tenant management, number allocation, and data separation. Organize each customer as a distinct tenant instead of mixing their communications records.
Manage multiple tenants within the platform.
Allocate phone numbers to the appropriate customer.
Keep tenant data separated for clearer administration.
Example workflow
An agency manages phone services for several businesses, allocating each business its own numbers and workspace.
07 / 12
Campaign Auto-Dialer
Give outbound calling a more organized workflow.
Upload contact lists and run automated outbound voice campaigns. Dynamic call routing helps direct campaign calls through the configured call flow.
Prepare campaigns from uploaded contact lists.
Run automated outbound voice calling workflows.
Route connected calls according to your campaign configuration.
Example workflow
A service team uses a prepared customer contact list for an outbound campaign and directs connected calls into its chosen workflow.
08 / 12
Text-to-Speech Studio
Turn written messages into a consistent voice experience.
Create spoken audio from text using AI text-to-speech. Prepare IVR menus, greetings, and automated messages without recording every prompt by hand.
Create spoken greetings from written text.
Prepare voice prompts for IVR menu choices.
Update automated messages when your business information changes.
Example workflow
Write a new opening-hours greeting and generate the audio for your call flow.
Platform & integrations
09 / 12
Scalable Add-ons
Add capacity as your communications needs grow.
Extend your setup with package upgrades and add-ons such as extra numbers, storage, and concurrent channels. Choose the resources that match your team's current requirements.
Add phone numbers for additional business needs.
Increase storage capacity as your records grow.
Expand concurrent channel capacity or upgrade your package.
Example workflow
A growing support team adds channel capacity to accommodate more simultaneous conversations.
10 / 12
Developer API Docs
Connect communications to your existing tools.
Use the client-side REST API documentation to plan custom PBX controls and CRM integrations. Build around the documented platform capabilities to suit your team's workflow.
Explore documented REST API operations.
Integrate supported PBX controls into custom tools.
Connect communications workflows with your CRM.
Example workflow
A developer uses the API documentation to plan how the business's CRM should interact with supported phone-system functions.
11 / 12
Caller ID Management
Manage the identity customers see on outbound calls.
Register, verify, and manage custom caller IDs for outbound calling. Keep your calling identities organized and choose the appropriate identity for your business workflow.
Register custom caller IDs.
Complete verification for the identities you use.
Manage outbound calling identities in one place.
Example workflow
A business manages a verified caller ID for its customer-facing outbound calls.
12 / 12
Detailed CDR Logging
Keep a clear record of your calling activity.
Review synchronized Call Detail Records with filtering, export, and analytics capabilities. Use call records to understand activity and investigate individual calls.
Review synchronized call detail records.
Filter records to focus on relevant activity.
Export call data for reporting and further analysis.
Example workflow
A manager filters recent call records and exports the results for an operational review.
Build your communications workspace
Find the right fit for your team.
Explore plans, choose your number, and bring your customer conversations together.
